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Legal

Legal
  1. Privacy Policy
  2. Nothing Contest Terms & Conditions
  3. Terms of Sales
  4. Acceptable Use Policy
  5. User Agreement
  6. Pre-order Non-refundable Deposit Agreement
  7. Shipping Policy
  8. Return Policy
  9. Intellectual Property Rights
  10. Security Vulnerability Report
  11. Return/Exchange Policy for Apparel
  12. Nothing X Terms of Service
  13. Nothing X Privacy Notice

Return/Exchange Policy for Online/In-Store Apparel

At Nothing, we want to ensure that our customers have a seamless shopping experience. We understand that sometimes returns or exchanges are necessary, and we strive to make the process as easy as possible. Please review our Return/Exchange Policy below for both online and in-store apparel purchases:

References in this Policy to: (1) “we”, “our”, “us”, “seller” or “Nothing” shall mean Nothing Technology Limited; (2) “Products” shall mean apparel and accessories made available for sale by Nothing on our website https://intl.nothing.tech/; and (3) “you”, “your” or the “customer” shall mean the person purchasing the Products.

  1. General Return/Exchange Guidelines:

- Items must be in their original condition, unworn, unwashed, and with all tags attached.

- Returns or exchanges are accepted within Thirty (30) days from the date of purchase.

- Proof of purchase (receipt, order number, etc.) is required for all returns and exchanges.

- Returns and exchanges can be made either online or at any of our physical store locations.

  1. Online Returns/Exchanges:

- To initiate a return or exchange, please contact our customer service team or visit our website's returns/exchanges page.

- Customers are responsible for the return shipping costs, unless the return is due to a manufacturing defect or an error on our part.

- Refunds for online purchases will be processed back to the original form of payment within 3 days of receiving the returned item(s).

  1. In-Store Returns/Exchanges:

- Simply bring the item(s) you wish to return or exchange, along with the proof of purchase, to any of our store locations.

- Our store associates will assist you with the return or exchange process.

- Refunds for in-store purchases will be issued back to the original form of payment within 3 days of the return.

Minimum No Reason Refund Periods by Country:

- United States: [30] days

- Canada: [30] days

- United Kingdom: [30] days

- Australia: [30] days

- Germany: [30] days

- France: [30] days

- Spain: [30] days

Please note that these minimum refund periods may vary depending on local laws and regulations. We advise customers to check their specific country's consumer protection guidelines for accurate information.Any cancellation can be made if the consumer initiates the cancellation earlier than the time of shipment and within the time specified by the website in which the cancellation can be initiated.

Return Instructions: Ensure that your return package includes the order number, reason for return, and a shipping label.
Contact NT Customer Service (NTCS): Reach out to NTCS to confirm your return details. Provide your Purchase Order number, reason for return, and the condition of the item.
Return Confirmation: If your return meets the eligibility criteria, NTCS will record your request. You will receive a shipping label by working day Thursday or Friday of the current week. Please print this label and attach it to your package. If you need to adjust the shipping time, contact your local shipping provider. Feel free to reach out to NTCS with any questions.
Packaging Requirements:
    • Items must have tags attached and be free from dirt, damage, discoloration, or signs of washing, etc.
    • It is preferable to include the original sales packaging.
Parcels returned without prior authorization from customer service will not be accepted and will be disposed of by the warehouse. Address: Swiecko43B, 69-100, Świecko, Poland
By following these steps, you can ensure a smooth return process.

 

Products that Cannot be Exchanged or Returned:

- Custom-made or personalized items.

- Products marked as final sale or clearance items.

- Items that have been used, damaged, or altered by the customer.

We reserve the right to refuse returns or exchanges that do not meet the above criteria.

If you have any further questions or concerns regarding our Return/Exchange Policy, please contact our customer service team for assistance.